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  WEBSITE CARE PLAN  

Get UNLIMITED Help For Your WordPress Website.

Your Website Is Critical To Your Business

Effective websites require security, backups, updates, and maintenance.

When we finish your website, that is just the beginning.

Your website is crucial to your business. It generates leads, customers and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

Regular site monitoring and backups can protect you from this potentially devastating situation.

All Software Is Vulnerable

Software needs to be maintained, cared for, and updated. All software. Including the software that powers your website.

By neglecting software updates on your website, you risk getting a spyware or malware infection or getting hacked, which can take down your entire site.

If you think your website is too small for a hacker to worry about or that no one would attack you, you’re wrong. Most hacks aren’t personal, they’re bots that attack anything and everything they come across no matter how big or small.

Regular care and timely updates will help ensure your site is protected and safe from malware, spyware, ransomware, hacking, and other vulnerabilities.

Do It Yourself?

Taking care of your website takes time. You are busy and keeping your website up to date, backed up and secure can be a time consuming and tedious process. It takes you away from what you should be doing, which is building relationships with your customers, staff, and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.

Don't risk downtime or data loss because you are too busy.

Generic Help

Yes, there are plenty of options for you to keep your website managed and up to date by the same company that hosts it. They do it for thousands of customers every day. That means they are experienced. It also means they might not be paying attention to the finer details of your particular website and business needs.

Our Help

If you’re reading this page, then we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We’ve been using it for over 8 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.

What Do We Offer?

We’ll do all the nitty gritty things you don’t want to so you can just enjoy being a superhero to your audience. Think of us as the Robin to your Batman.

We will perform an unlimited number of small tasks on your website throughout the month to make sure every piece of content and code is perfect.

The Upside

Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.

Social Proof

We’re happy to give you references and testimonials on request.

We Are Busy

Its’ true. Like Doctors in the 70’s and Accountants in the 80’s, good web developers are flat out these days and it doesn’t look like that’s going to change anytime soon.

We Need To Know More About You

So in all honesty, we’re only interested in working with clients who understand the value their website adds to their business. Hence we have made our website care plans available by application only.

Please review the plans below and use the form at the bottom of this page to get in touch and see if you qualify.

This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives.

Standard

$147 per month
  • Webhosting w/ Free SSL Certificate
  • All software updated (WordPress, Plugins & Themes)
  • Daily and Weekly Backups
  • Manual Website Check after Updates
  • Daily Website Backups w/ Restoration
  • Daily Security Monitoring
  • Daily Uptime Monitoring
  • Database Optimization and SPAM cleanup
  • Monthly Performance Scan
  • Monthly Mixed SSL and Google Search Console Issue Resolution
  • Email Support Ticket Desk
  • Digital Tradesman Client Dashboard for Tracking & Reporting
  • Monthly Maintenance Report w/ Google Analytics
  • SEO Keyword Report (Included in Monthly Report)
  • 30 Min Support time*
  • * monthly support time does not roll over
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Premium

$297 per month
  • Webhosting w/ Free SSL Certificate
  • All software updated (WordPress, Plugins & Themes)
  • Daily and Weekly Backups
  • Manual Website Check after Updates
  • Daily Website Backups w/ Restoration
  • Daily Security Monitoring
  • Daily Uptime Monitoring
  • Database Optimization and SPAM cleanup
  • Monthly Performance Scan
  • Monthly Mixed SSL and Google Search Console Issue Resolution
  • Email Support Ticket Desk
  • Digital Tradesman Client Dashboard for Tracking & Reporting
  • Monthly Maintenance Report w/ Google Analytics
  • SEO Keyword Report (Included in Monthly Report)
  • 60 Min Support time *
  • * monthly support time does not roll over
  • 30 Min Monthly Website Strategy/Consulting Call via Zoom
  • Priority Support

Platinum

$497 per month
  • Webhosting w/ Free SSL Certificate
  • All software updated (WordPress, Plugins & Themes)
  • Daily and Weekly Backups
  • Manual Website Check after Updates
  • Daily Website Backups w/ Restoration
  • Daily Security Monitoring
  • Daily Uptime Monitoring
  • Database Optimization and SPAM cleanup
  • Monthly Performance Scan
  • Monthly Mixed SSL and Google Search Console Issue Resolution
  • Email Support Ticket Desk
  • Digital Tradesman Client Dashboard for Tracking & Reporting
  • Monthly Maintenance Report w/ Google Analytics
  • SEO Keyword Report (Included in Monthly Report)
  • 60 Min Support time *
  • * monthly support time does not roll over
  • 60 Min Monthly Website Strategy/Consulting Call via Zoom
  • Priority Support
  • CRM & Customer Review Software

If we don’t take care of your website, who will?

Use the form below to apply for one of our website care plans and we’ll get in touch to see if we’re a good fit.

FAQ's

How Long Will It Take To Setup My Care Plan?

If we built your website there is a chance you are already setup. Typically, once you sign up and provide login credentials, we’ll have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed by our team during onboarding.

Do you offer 24/7 support?

No, we do not. Our support hours are 9 am – 5 pm EST, Monday through Friday. That being said, if there is an emergency we will do our best to resolve the issue outside of standard office hours, if possible.

How often do you run updates?

Standard updates are run once a month. If there is an important update that would prevent a security issue, it will be addressed right away.

What if an update breaks my website?

The site is immediately rolled-back to the backup state taken prior to performing the update. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.

What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by its side communicating with the web host on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

What tasks are included in the dedicated support time?

Glad you asked! Content update requests and small design improvements are the most common requests, however, anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website involving installing a new plugin or a full design will likely result in a formal quote as those commonly go over the monthly dedicated time.

Does the monthly time rollover?

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that what you will request within your allotted minutes of time a month (depending on your plan) will be addressed by our team with immediate attention.

What if I need more hours?

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current support rate of $125/hour.

When will I be billed?

Payments will be automatically deducted on the first of the month. Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover) through Stripe.

What are my payment options?

Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover) through Stripe. Payments will be automatically deducted on the first of the month.

Can I really cancel anytime?

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to support@digitaltradesman.net, and we will immediately stop the next payment.

If Digital Tradesman built and is hosting your website, we will need to make a plan to transition you away from our platform along with the plan of action on what you will need to do to maintain your website should you choose to do it yourself.

How do strategy calls work?

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. They help focus on a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

Does It Matter What Hosting Provider I'm Using?

In most cases, we will move your website to our hosting services. We realize that every website has different needs and that clients have different budgets and hosting requirements. If you’re looking to switch or upgrade we are happy to give you recommendations.

My website was not built by Digital Tradesman, can I still be on a client plan?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a one-time fixed fee of $97.